Professional Services Representative

We're looking for a confident, proactive candidate to help our Professional Services team, managing all activity relating to assigned customer projects. You will manage customer relationships by ensuring timely delivery of contracted services, act as a single point of contact for customer issues and inquiries, and advocate for customers back into SHOEBOX. This role ensures that customer concerns are addressed and customers are successful with SHOEBOX products and services.

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Coordinator, Audiology Services

We're looking for a highly organized, self-motivated candidate to join our Audiology Services Team. The Coordinator will organize and manage the day-to-day communication and requests from all Audiology Services customers, as well as track relevant deliverables and milestones. The Coordinator also onboards new Audiology Services customers.

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Technical Writer

We're looking for a confident, proactive candidate to join our team. As the Technical Writer, you will be responsible for writing, recording, and editing appropriate content (documentation, knowledge base articles, self-serve training videos, and manuals) for the company's software offerings. You are required to write in a concise yet informative, easy to understand style.

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Global Channel Manager

We’re searching for a seasoned, strategically-minded Channel Manager to help us grow. As a Global Channel Manager with SHOEBOX, your primary focus will be working with the regional reseller teams from our parent company, WS Audiology, to provide sales training and support resources to enable successful selling and deployment of SHOEBOX products in defined global markets. You will be responsible for ensuring channel and customer satisfaction by handling day-to-day inquiries supporting these relationships.

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Customer Success Manager

We're looking for a customer-focused brand ambassador to join our Customer Success team. The successful candidate will be a data-oriented individual who drives the success of SHOEBOX customers throughout the customer journey. You will be responsible for delivering high-quality product training to clients as part of guiding them through the onboarding process. It is an opportunity to proactively identify unhealthy customers and intervene to help them meet their goals, maximizing revenue retention.

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