Account Manager, Engagement Team

Job Type: Full-time
Job Location: Ottawa, ON

We’re looking for a confident, articulate, proactive self-starter who is eager to make a difference.  You will start as a member of our Engagement Team under marketing, then progress to our sales team. This usually takes 12 – 18 months. During that time, your mission will be to learn — about our products, our company, and the customers and industries we serve.

To start, you will qualify new inbound marketing leads. You will hunt for prospected leads.  And re-engage existing leads.  Your goal is to turn these into meetings for our sales representatives. You do this by engaging leads through emails and cold calls, representing our company and our solutions to potential clients. 

This job is filled with opportunity — really, the sky’s the limit. Success as an Account Manager on the Engagement Team will lead to an opportunity to move into Sales. With time and experience, you will progress to a Senior Account Manager and eventually an Enterprise Account Manager. 

This is an opportunity to make a real impact on the world by furthering our mission to expand hearing healthcare around the Globe with our innovative mobile and web-based medical solutions, and to work with an amazing (seriously, amazing) group of brilliant and passionate people.

Why we need you:

We are growing fast, and we need more passionate, dedicated, and driven individuals. We’re looking for someone who can identify our client needs, suggest appropriate solutions, and develop long-term relationships with customers. You need to be hungry, humble, and smart.

Your primary responsibilities:

  • Research inbound leads, and engage with them via email and cold calling to determine if they meet the requirements of a qualified potential customer
  • Proactively hunt for new leads by industry segment and regionally targeted accounts 
  • Re-engage older leads through nurture campaigns
  • Generate initial interest in the SHOEBOX solutions to begin building sales momentum
  • Achieve monthly quotas of booked meetings and opportunities qualified
  • Other duties as determined.


  • 1-3+ years’ account management experience in the health care or software industries or other relevant experience providing high-quality, attentive client-focused service
  • Minimum Bachelor’s degree or equivalent
  • Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization
  • Experience in communicating/executing complex solutions based on customer needs
  • Proven ability to manage multiple projects at a time
  • Excellent listening, negotiation, and presentation skills
  • Excellent verbal and written communications skills
  • Commitment to continuing professional development including optimal communication, conflict resolution, market segment differentiation, and effective training techniques
  • It is a mandatory condition of your employment that: (i) you are vaccinated for COVID-19 with vaccines that have been approved by the Government of Canada; (ii) you have received both of your vaccines at least 14 days prior to your start date; and, (iii) you receive any recommended COVID-19 related boosters which are subsequently approved and recommended by the Government of Canada.  Note:  If you are unable to receive COVID-19 vaccines due to medical or human rights reasons, please let us know so that we can discuss potential accommodations. 


  • B.Sc or equivalent
  • Experience in Audiology, Hearing Services, or Occupation Health & Safety

Who are we? We’re SHOEBOX Ltd. We design and develop audiometry products that are creating a seismic shift in the way hearing healthcare is provided. Utilizing iOS and web technology to replace bulky, expensive equipment, we’re bringing hearing testing into the 21st century and making it more affordable and accessible than ever before.

Why that’s important: 5% of the world’s population suffers from disabling hearing loss, 60% of childhood hearing loss is due to preventable causes, and the majority of people with disabling hearing loss live in low-middle income countries. We can help. With our products, hearing testing can be conducted outside of a sound booth and without the need for clunky equipment (you just need a calibrated headset and an iPad), which allows for testing almost anywhere, anytime, worldwide. 

At SHOEBOX, your contribution will have a meaningful impact every single day. On top of that, you’ll be an integral part of an innovative team, working with the latest tools and technologies, pushing the boundaries of what the Professional Services function can do, and collaborating with salespeople and developers who are super passionate about their crafts. 

In joining us, you’re joining a dedicated and passionate team that works hard and cares deeply about the change we’re making in the world. We also take time to celebrate our successes, enjoy lunchtimes together, and genuinely like and care about one another. Also, our founder knows how to do magic tricks. It’s pretty cool. 

To learn more about us and what we stand for, read the SHOEBOX Audiometry story and our company and audiometry and hearing screening blog

We offer competitive salaries and benefits, real work-life balance, flexible hours, and a discretionary wellness benefit. SHOEBOX will provide you with a MacBook Air with memory to spare and a 4K monitor. 

Location of work:  As a result of the pandemic, SHOEBOX has moved to a “collaboration first” model, which means that most employees currently work from home and, when the office re-opens, this role will likely work some combination of work from home and at the office.   All in-office work and in-person meetings for work that take place outside of the office will be subject to SHOEBOX’s Vaccination Policy, as well as its health and safety procedures.  These policies and procedures will require, among other things, full vaccination against COVID-19 as a condition of going into the office or having meetings for work outside of the office.

We invite enthusiastic and qualified applicants to submit their resume here. Please include “Account Manager, Engagement Team” in the subject line. 

We thank all applicants; however only those selected for an interview will be contacted. 

SHOEBOX is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.