Training

Support & Training icon

All new customers receive 1 hour of “Getting Started” web-based training and access to our online “Audiometry Essentials” learning modules. We also offer custom training solutions for those who may need more.

 

Help Center

Help Center icon

Our online Help is a central repository designed to give you quick and easy access to all the information you may need. Visit help.shoebox.md to download manuals, finds answers to questions, learn about recent updates, and more.

 

Support

Support icon

From Monday to Friday, our Support team is here for you. Contact us by email, online chat, or phone and let us know how we can help.

 

Optional Managed Services

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Custom consulting services and integrations, additional deployment services, dedicated support rep.

 

Annual Calibration Service

Annual Calibration iconTo maintain compliance with ANSI S3.6 standards, we offer annual calibration notification, automatic swap out of newly calibrated transducers, and an advanced replacement of calibrated transducers.

 

Device or Fleet Management

Device or Fleet ManagementFor active subscription customers, we offer Hardware Management to ensure the optimal performance of your system. We replace your iPad should it become incompatible with the SHOEBOX software. In addition, we administer the SHOEBOX tablets for you. This allows us to ensure you are always running the most current software versions.