Customer Success

Businesses and clinics around the world rely on SHOEBOX as their trusted partner in hearing care. That’s due in part to our commitment to the success of your testing program. From helping you get up-and-running to answering your toughest questions, we offer a host of services designed to ensure your total satisfaction.

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Training

Support & Training icon

All new customers are offered 1:1 web-based training and access to SHOEBOX University, our online, self-paced learning modules. Custom training solutions are offered via our Optional Professional Services.

 

Help Center

Help Center icon

Our online Help is a central repository designed to give you quick and easy access to all the information you may need. Visit help.shoebox.md to download manuals, find answers to questions, learn about recent updates, and more.

 

Support

SHOEBOX Support

From Monday to Friday, 8:00 A.M. – 7:00 P.M. ET, our Support team is here for you. Contact us by email, online chat, or phone and let us know how we can help.

 

Optional Professional Services

Managed Services

Product training, guided onboarding, data import services, logistics support, regular check-ins. You can learn more about these services by visiting our Professional Services page.

 

Annual Calibration Service

Annual Audiometric CalibrationTo maintain compliance with ANSI S3.6 standards, we offer annual calibration notification, automatic swap out of newly calibrated transducers, and an advanced replacement of calibrated transducers.

 

Device or Fleet Management

Audiometric Device or Fleet ManagementFor active subscription customers, we offer Hardware Management to ensure the optimal performance of your system. We replace your iPad should it become incompatible with the SHOEBOX software. In addition, we administer the SHOEBOX tablets for you. This allows us to ensure you are always running the most current software versions.