Quick Start Guide

Our systems are shipped without the software installed because the first step to setting up a new iPad is to create an Apple ID or sign in using an existing iTunes account. If you will be the only person using the audiometer, you can use your existing personal iTunes account for SHOEBOX. If the device will be shared across multiple users we recommend creating a new Apple iTunes account to protect your privacy. Store login credentials in a secure location as they will be required for iOS updates.

  1. 1

    Create – or sign into - an Apple ID

    Follow the Apple installation wizard to set up your device using either your own Apple ID or a new one you create. Read more about creating Apple IDs at Apple Support.

  2. 2

    Download SHOEBOX

    From the iPad home screen, tap the App Store icon, search for SHOEBOX Audiometry, select the Pro version of the software, then tap the “Get” button. Your Apple iTunes ID may be required at this step.

  3. 3

    Set up the Software

    Log into SHOEBOX with the Username and Password provided to you before your system arrived (email from support@shoebox.md). Contact us if you cannot find your credentials. Follow the instructions in the setup wizard. NOTE: access to the microphone is mandatory for the system to perform background monitoring and for proper function of the device.

  4. 4

    Create a Passcode

    It is strongly recommended that you use a passcode on the SHOEBOX software. This passcode is independent of the one used for the iPad and is intended to protect against unwanted access to the data on the device. See the Password Options Menu.

For more details on getting started with SHOEBOX Audiometry, download the Installation Guide.

Training Videos

Getting Started

  • Home Screen

    This short instructional video provides an overview of how to navigate the home screen

  • General Settings

    This short video will help you navigate the general settings of SHOEBOX Audiometry Pro

  • Adding a New Patient

    Watch this short video for instruction on how to add a new patient

  • Embedded Questionnaires

    Watch this short instruction video for an overview of the available embedded questionnaires in SHOEBOX Pro

  • How To Select an Embedded Questionnaire

    This instructional video will help you understand how to select between available questionnaires

  • Selecting Your Transducers

    Instructions on how to find and select the correct transducer

  • Configuring a Manual Test

    Watch this video for instruction on how to configure a manual hearing test

  • Configuring an Automated Test

    Watch here for instructions on how to configure an automated test

  • Configuring a Speech Test

    Watch this video for instructions on how to configure a speech test

  • AirPrint Test Results

    Instruction on how to print test results using AirPrint

Playing the Game

  • Automated Testing

    Watch this short instruction video to see how our Automated gameplay testing works

Frequently Asked Questions

General

  • What version of SHOEBOX am I running?

    From the SHOEBOX Main screen select Settings > About >Version
    OR
    On the iPad open the App Store, choose Purchased. The currently installed version will be listed.

  • How do I update my iPad to the most current version of SHOEBOX?

    On the iPad open the App Store and choose the Updates option. Select the update button beside your SHOEBOX items.

  • How do I edit patient information?

    On the iPad: from the SHOEBOX main screen select the ℹ icon next to the patient you would like to edit. Complete your changes to the patient details form and click Save

    In the SHOEBOX Data Management web portal: select All Patients on the left then select the patient by clicking their name. On the patient details page, click the pencil icon on the top right to edit. Click Save when you are finished.

  • How much space will SHOEBOX use on my iPad?

    Device storage requirements:
    App size on the device: ~170MB
    Audiogram size on the device: 0.1MB
    Patient, Speech test results and survey response sizes on the device: very small, ~0.001MB
    Speech test word list file: 5MB - 11MB depending on the word list

  • Why do I need and Apple ID? Can I use my personal Apple ID?

    An Apple ID is required to set up the iPad and for use with any application on the iPad, include SHOEBOX Audiometry. We strongly recommend that company owned and/or shared iPads be logged in using a separate Apple ID from your personal account to avoid issues surrounding data privacy and password issues.

  • Can I log into different iPads with the same username and password?

    Yes, you can use the same username and password to log into different instances of SHOEBOX on multiple iPads. Please note that each of these logins will use an available license space and all data will be merged in the SHOEBOX Data Management web portal under one user. If you would like to keep data on different iPads separate please speak with our Customer Care and Support team to understand your options,

  • Can I log into different versions of SHOEBOX (ie Standard, Pro, QuickTest) with the same username and password?

    Yes, you can use the same username and password to log into different versions of SHOEBOX Audiometry on the same iPad or different iPads. All of your data will be accessible under that username and password on the SHOEBOX Data Management web portal.

Transducers

  • I don't see my transducers listed.

    It is possible that your transducers have not yet been installed on your system. From the SHOEBOX main screen select Settings > Transducers. Look for the alphanumeric code printed on the white tag near the end of your transducer cable. If the transducers are listed under Inactive, use the "..." option and select Active Transducers. If the transducer alphanumeric code is not listed, select the cloud icon in the top right corner of the Transducers screen. Select the code for the transducer you would like to install and select Confirm. If you do not see the code that corresponds to your transducer please contact our Customer Care and Support team.

  • How do I install new transducers?

    From the SHOEBOX Main Screen select Settings > Transducers. Select the cloud icon in the top right corner of the screen, then select the code for the transducer you would like to install and select Confirm. If you do not see the code that corresponds to your transducer please contact our Customer Care and Support team.

  • Why do my transducers have a yellow exclamation point next to them?

    We recommend calibration of your transducers yearly to comply with common regulatory guidelines. after 12 months, your transducers will display a symbol indicating that we recommend recalibration be completed.

  • How do I perform a biological check on the transducers?

    We recommend checking your transducers prior to each testing day. from the main screen select Settings > Transducers. Place the headphones on yourself and press the L speaker option beside the transducer name. While the tone is playing check the connection of the transducer to the iPad and adaptor cable if used. If no loss of sound, static, or other issues are detected select OK and repeat the process for the right ear. If you detect an issue with your transducer please first clean the plugs with alcohol or the included screen wipe and repeat the check. If the same issue persists please contact our Customer Care and Support team.

  • How do I plug the bone transducer into SHOEBOX?

    The bone transducer supplied with your kit is designed to be plugged into the provide adaptor cable. ShOEBOX Pro will display graphics in the software to direct you on how to arrange the headphone and bone transducer plugs for masked and unmasked bone testing. Please refer to the graphics on screen and the user manual for more information.

Using SHOEBOX

  • How do I begin an automated test?

    Beginning on the main screen, select a patient from the list on the left-hand side, or add a patient using the Add Patient option on the bottom left of the main screen. Select the Automated Pure Tone Test button. Use the setup wizard to customize the test options. Please see the user guide for more information on customizing your test types as well as establishing the Comfortable Listening Level.

  • How do I exit an automated test in progress?

    At the top of the screen of the automated test, there are 2 buttons. Using one hand press and hold the button on the left side labeled “Slide and Hold” and, while holding down the button, slide it downwards. Without lifting your finger from the “Slide and Hold” button, select the white “X” button that has appeared on the right side of the screen. If you have a passcode enabled you will be asked to enter it before proceeding to the audiogram results screen.

  • How do I select which test type to use for an automated test?

    When you begin an automated test you will be taken to the test setup wizard. Within the Test Type section select Change followed by selecting your test type from the list of available test types. If you do not see the test type listed that you are looking for, use the Back button to return to the main page, then choose Settings on the upper left. Select Automated Test Types and ensure that the test you are looking for is listed in the Active section. Push and hold on a test type name and drag it between the Inactive and Active sections as required.

  • Where do I configure the automated test types?

    From the main page choose Settings on the upper left. Select Automated Test Types to view a list of Active and Inactive test types. Press and hold on a test name to move between Active and Inactive sections.To add additional test types, use the “+” button on the upper right. To edit a test type select the test type name. Use the options on the test information page to customize the test to your needs. Additional information on test customization can be found in the user manual.

  • What do the symbols on my audiogram mean?

    Refer to the SHOEBOX Audiometry Symbols Legend under Manuals and Templates on this page.

  • Where can I access additional word lists for speech testing?

    From the main page, select Settings > Speech Test. Use the toggles beside each word list to download or turn off each word list. Press and hold the name of a word list to see a preview of the words that will be presented. Note: internet access is required to download word lists.

  • How do I change the number of words presented in the speech discrimination test?

    The speech test defaults to 10 words per test. To test the entire list, select the Use All Words option at the top of the test screen. To test a different number of words, press and hold the blue arrow until it begins to wiggle. While holding it down, drag to below the number of words that you would like to test. Let go of the arrow when you have selected the correct number of words.

  • How do I change projects?

    On the SHOEBOX main screen use the drop-down menu at the top of the screen to view available projects. Select the project that you would like to view.

  • What does it mean if the cloud icon has numbers or a red exclamation point on it?

    A red circle with a number or an ! indicates there is an issue uploading your results to the SHOEBOX Data Management web portal. Please ensure that you are connected to the internet via WiFi or 3G service. From the main page of SHOEBOX select Settings > Profile > Logout. You’ll be asked to re-enter your SHOEBOX password to reconnect to the SHOEBOX Data Management web portal. If you continue to have issues please contact our Customer Care and Support team.

Contact Support

Have questions about SHOEBOX Audiometry? Give us a call at 877-349-9934, drop a note to support@shoebox.md, or use the form below.

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