On the iPad open the App Store and choose the Updates option. Select the update button beside your SHOEBOX items.

From the SHOEBOX Main screen select Settings > About >Version OR on the iPad open the App Store, choose Purchased. The currently installed version of SHOEBOX will be listed.

On the iPad: From the SHOEBOX main screen select the ℹ icon next to the patient you would like to edit. Complete your changes to the patient details form and select Save.

In the SHOEBOX Data Management web portal: Select All Patients on the left then select the patient by clicking on their name. On the patient details page, click the pencil icon in the top right-hand side to edit their patient information. Select Save when you are finished

Device Storage Requirements:
App size on the device: ~170MB
Audiogram size on the device: 0.1MB
Patient, Speech test result and survey response sizes on the device: Very small, ~0.001MB
Speech test word list file: 5MB - 11MB depending on the word list

An Apple ID is required to set up the iPad for use with any software on the iPad, including SHOEBOX products. We strongly recommend that company owned and/or shared iPads be logged in using a separate Apple ID from your personal devices to avoid issues surrounding data privacy and password issues.

Yes, you can use the same username and password to log into different instances of SHOEBOX on multiple iPads. Please note that each of these logins will use an available license space and all data will be merged in the SHOEBOX web portal under one user. If you would like to keep data from different iPads separate please speak with our Customer Care and Support team regarding your options.

Yes, you can use the same username and password to log into different SHOEBOX softwares on the same iPad or different iPads. All of you data will be accessible under that username and password on the SHOEBOX web portal.

On the QuickTest main screen swipe right with two fingers and enter your passcode to activate the settings option the top left-hand corner. Select the gear icon to open the settings page. Beside the Active Transducer option, you will see a list of transducers available to use with the QuickTest software. Select the alphanumeric code that matches the code on the white tag near the end of your transducer cable. If you do not see the code that corresponds to your transducer please contact our Customer Care and Support team.

From the QuickTest main screen swipe right with two fingers and enter your passcode to activate the settings option the top left-hand corner. Select the gear icon to open the settings page. In Settings, beside Transducers, there will be a drop down option to select an Active Transducer. Select the alphanumeric code that matches the code on the white tag near the end of your transducer cable. If you do not see the code that corresponds to your transducer please contact our Customer Care and Support team.

From the SHOEBOX Main screen select Settings > About >Version
OR
On the iPad open the App Store, choose Purchased. The currently installed version will be listed.

Please log into the SHOEBOX Data Management web portal using the email address and password associated with the QuickTest system. On the left-hand side of the screen select QuickTest to enter the QuickTest options screen. From here you are able to customize the frequencies and intensities that you are presenting as well as your logo. For changes to the survey questions please contact our Customer Care and Support team

From the QuickTest main screen swipe right with two fingers and enter your passcode to activate the settings option the top left-hand corner. Select the gear icon to open the settings page. In Settings, beside Active Project, there is a drop down option to select the correct project.