Quick Start Guide

Our systems are shipped without the software installed because the first step to setting up a new iPad is to create an Apple ID or sign in using an existing iTunes account. If you will be the only person using the audiometer, you can use your existing personal iTunes account for SHOEBOX. If the device will be shared across multiple users we recommend creating a new Apple iTunes account to protect your privacy. Store login credentials in a secure location as they will be required for iOS updates.

  1. 1

    Create – or sign into - an Apple ID

    Follow the Apple installation wizard to set up your device using either your own Apple ID or a new one you create. Read more about creating Apple IDs at Apple Support.

  2. 2

    Download SHOEBOX

    From the iPad home screen, tap the App Store icon, search for SHOEBOX Audiometry, select the Standard version of the software, then tap the “Get” button. Your Apple iTunes ID may be required at this step.

  3. 3

    Set up the Software

    Log into SHOEBOX with the Username and Password provided to you before your system arrived (email from support@shoebox.md). Contact us if you cannot find your credentials. Follow the instructions in the setup wizard. NOTE: access to the microphone is mandatory for the system to perform background monitoring and for proper function of the device.

  4. 4

    Create a Passcode

    It is strongly recommended that you use a passcode on the SHOEBOX software. This passcode is independent of the one used for the iPad and is intended to protect against unwanted access to the data on the device. See the Password Options Menu.

For more details on getting started with SHOEBOX Audiometry, download the Installation Guide.

Training Videos

Getting Started

  • Home Screen

    This short instructions video provides an overview of how to navigate the home screen

  • General Settings

    This short video will help you navigate the general settings of SHOEBOX Standard

  • Adding a New Patient

    Watch this short video for instruction on how to add a new patient

  • Embedded Questionnaires

    Watch this short instruction video for an overview of the available embedded questionnaires in SHOEBOX Standard

  • How to Select an Embedded Questionnaire

    This instructional video will help you understand how to select between available questionnaires

  • Selecting Your Transducers

    Instructions on how to find and select the correct transducer

  • Configuring an Automated Test

    Watch this short video for instructions on how to configure an automated test

  • AirPrint Test Results

    Instruction on how to print test results using AirPrint

Playing the Game

  • Automated Testing

    Watch this short instruction video to see how our Automated gameplay testing works

Frequently Asked Questions

General

  • What version of SHOEBOX am I running?

    From the main page, select Settings > About >Version
    OR
    On the iPad open the App Store and select the Purchased option. Your currently installed version will be listed.

  • How do I update my iPad to the most current version of SHOEBOX?

    On the iPad open the App Store and choose the Updates option. Select the update button beside your SHOEBOX items.

  • How do I edit patient information?

    On the iPad: From the SHOEBOX main screen select the ℹ icon next to the patient you would like to edit. Complete your changes to the patient details form and select Save.

    In the SHOEBOX web portal: Select All Patients on the left then select the patient by clicking on their name. On the patient details page, click the pencil icon in the top right-hand side to edit their patient information. Select Save when you are finished.

  • How much space will SHOEBOX use on my iPad?

    Device Storage Requirements:
    App size on the device: ~170MB
    Audiogram size on the device: 0.1MB
    Patient, Speech test result and survey response sizes on the device: Very small, ~0.001MB
    Speech test word list file: 5MB - 11MB depending on the word list

  • Why do I need and Apple ID? Can I use my personal Apple ID?

    An Apple ID is required to set up the iPad for use with any application on the iPad, including SHOEBOX Audiometry. We strongly recommend that company owned and/or shared iPads be logged in using a separate Apple ID from your personal devices to avoid issues surrounding data privacy and password issues.

  • Can I log into different iPads with the same username and password?

    Yes, you can use the same username and password to log into different instances of SHOEBOX on multiple iPads. Please note that each of these logins will use an available license space and all data will be merged in the SHOEBOX web portal under one user. If you would like to keep data from different iPads separate please speak with our Customer Care and Support team regarding your options.

  • Can I log into different SHOEBOX software (ie Standard, Pro, Quicktest) with the same username and password?

    Yes, you can use the same username and password to log into different SHOEBOX versions on the same iPad or different iPads. All of your data will be accessible under that username and password on the SHOEBOX web portal.

Transducers

  • Why don’t I see my transducers listed?

    Your transducers may not be installed yet on your system. From the SHOEBOX main screen select Settings > Transducers. Look for the alphanumeric code printed on the white tag near the end of your transducer cable. If the transducers are listed under Inactive, use the “...” option and select Activate Transducer. If the transducer alphanumeric code is not listed, select the cloud icon in the top right corner of the Transducers screen. Select the code for the transducer you would like to install and select Confirm.
    If you do not see the code that corresponds to your transducer please contact our Customer Care and Support team.

  • How do I install new transducers?

    From the SHOEBOX main screen select Settings > Transducers. Select the cloud icon in the top right corner of the screen, then select the code for the transducer you would like to install and select Confirm.
    If you do not see the code that corresponds to your transducer please contact our Customer Care and Support team.

  • Why do my transducers have a yellow exclamation point next to them?

    We recommend calibration of your transducers yearly to comply with common regulatory guidelines. After 12 months your transducers will display a symbol indicating that you are due for recalibration.

  • How do I perform a biological check on the transducers?

    We recommend checking your transducers prior to each testing day. From the main screen select Settings > Transducers. Place the headphones on yourself and press the L speaker option beside the transducer name. While the tone is playing check the connections of the transducer to the iPad and adaptor cable if used. If no loss of sound, static, or other issues are detected select OK and repeat the process for the right ear. If you detect an issue with your transducer please first clean the transducer plugs with alcohol or the included screen wipe and repeat the check. If the issue persists please contact our Customer Care and Support team.

Using SHOEBOX

  • How do I begin an automated test?

    Beginning on the main screen, select a patient from the list on the left-hand side, or add a patient using the Add Patient option on the bottom left of the main screen. Select the Automated Pure Tone Test button. Use the setup wizard to customize the test options. Please see the user guide for more information on customizing your test types as well as establishing the Comfortable Listening Level.

  • How do I exit an automated test in progress?

    At the top of the screen of the automated test, there are 2 buttons. Using one hand press and hold the button on the left side labeled “Slide and Hold” and, while holding down the button, slide it downwards. Without lifting your finger from the “Slide and Hold” button, select the white “X” button that has appeared on the right side of the screen. If you have a passcode enabled you will be asked to enter it before proceeding to the audiogram results screen.

  • Where can I select which test type to use for an automated test?

    When you begin an automated test you will be taken to the test setup wizard. Within the Test Type section select Change followed by selecting your test type from the list of available test types. If you do not see the test type listed that you are looking for, use the Back button to return to the main page, then choose Settings on the upper left. Select Automated Test Types and ensure that the test you are looking for is listed in the Active section. Push and hold on a test type name and drag it between the Inactive and Active sections as required.

  • Where can I configure my automated test types?

    From the main page choose Settings on the upper left. Select Automated Test Types to view a list of Active and Inactive test types. Press and hold on a test name to move between Active and Inactive sections.To add additional test types use the “+” button on the upper right.
    To edit a test type select the test type name. Use the options on the test information page to customize the test to your needs. Additional information on test customization can be found in the user manual.

  • What do the symbols on my audiogram mean?

    See the SHOEBOX Audiometry Symbols Legend under the SHOEBOX Audiometry USER MANUALS section of our Support Page

  • How do I change projects?

    On the SHOEBOX main screen use the drop-down menu at the top of the screen to view available projects. Select the project that you would like to view.

  • What does it mean if the cloud icon has numbers or a red exclamation point on it?

    A red circle with a number or an ! indicates there is an issue uploading your results to the SHOEBOX web portal. Please ensure that you are connected to the internet via wifi or 3G service. From the main page of SHOEBOX select Settings > Profile > Logout. You’ll be asked to re-enter your SHOEBOX password to reconnect to the SHOEBOX web portal. If you continue to have issues please contact our Customer Care and Support team.

Contact Support

Have questions about SHOEBOX Audiometry? Give us a call at 877-349-9934, drop a note to support@shoebox.md, or use the form below.

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