On the iPad: From the SHOEBOX main screen select the ℹ icon next to the patient you would like to edit. Complete your changes to the patient details form and select Save.
In the SHOEBOX web portal: Select All Patients on the left then select the patient by clicking on their name. On the patient details page, click the pencil icon in the top right-hand side to edit their patient information. Select Save when you are finished.
Device Storage Requirements: App size on the device: ~170MB Audiogram size on the device: 0.1MB Patient, Speech test result and survey response sizes on the device: Very small, ~0.001MB Speech test word list file: 5MB - 11MB depending on the word list
An Apple ID is required to set up the iPad for use with any application on the iPad, including SHOEBOX Audiometry. We strongly recommend that company owned and/or shared iPads be logged in using a separate Apple ID from your personal devices to avoid issues surrounding data privacy and password issues.
Yes, you can use the same username and password to log into different instances of SHOEBOX on multiple iPads. Please note that each of these logins will use an available license space and all data will be merged in the SHOEBOX web portal under one user. If you would like to keep data from different iPads separate please speak with our Customer Care and Support team regarding your options.
Yes, you can use the same username and password to log into different SHOEBOX versions on the same iPad or different iPads. All of your data will be accessible under that username and password on the SHOEBOX web portal.
Your transducers may not be installed yet on your system. From the SHOEBOX main screen select Settings > Transducers. Look for the alphanumeric code printed on the white tag near the end of your transducer cable. If the transducers are listed under Inactive, use the “...” option and select Activate Transducer. If the transducer alphanumeric code is not listed, select the cloud icon in the top right corner of the Transducers screen. Select the code for the transducer you would like to install and select Confirm. If you do not see the code that corresponds to your transducer please contact our Customer Care and Support team.
From the SHOEBOX main screen select Settings > Transducers. Select the cloud icon in the top right corner of the screen, then select the code for the transducer you would like to install and select Confirm. If you do not see the code that corresponds to your transducer please contact our Customer Care and Support team.
We recommend checking your transducers prior to each testing day. From the main screen select Settings > Transducers. Place the headphones on yourself and press the L speaker option beside the transducer name. While the tone is playing check the connections of the transducer to the iPad and adaptor cable if used. If no loss of sound, static, or other issues are detected select OK and repeat the process for the right ear. If you detect an issue with your transducer please first clean the transducer plugs with alcohol or the included screen wipe and repeat the check. If the issue persists please contact our Customer Care and Support team.
Beginning on the main screen, select a patient from the list on the left-hand side, or add a patient using the Add Patient option on the bottom left of the main screen. Select the Automated Pure Tone Test button. Use the setup wizard to customize the test options. Please see the user guide for more information on customizing your test types as well as establishing the Comfortable Listening Level.
At the top of the screen of the automated test, there are 2 buttons. Using one hand press and hold the button on the left side labeled “Slide and Hold” and, while holding down the button, slide it downwards. Without lifting your finger from the “Slide and Hold” button, select the white “X” button that has appeared on the right side of the screen. If you have a passcode enabled you will be asked to enter it before proceeding to the audiogram results screen.
When you begin an automated test you will be taken to the test setup wizard. Within the Test Type section select Change followed by selecting your test type from the list of available test types. If you do not see the test type listed that you are looking for, use the Back button to return to the main page, then choose Settings on the upper left. Select Automated Test Types and ensure that the test you are looking for is listed in the Active section. Push and hold on a test type name and drag it between the Inactive and Active sections as required.
From the main page choose Settings on the upper left. Select Automated Test Types to view a list of Active and Inactive test types. Press and hold on a test name to move between Active and Inactive sections.To add additional test types use the “+” button on the upper right. To edit a test type select the test type name. Use the options on the test information page to customize the test to your needs. Additional information on test customization can be found in the user manual.
A red circle with a number or an ! indicates there is an issue uploading your results to the SHOEBOX web portal. Please ensure that you are connected to the internet via wifi or 3G service. From the main page of SHOEBOX select Settings > Profile > Logout. You’ll be asked to re-enter your SHOEBOX password to reconnect to the SHOEBOX web portal. If you continue to have issues please contact our Customer Care and Support team.