Our Optional Services Include:
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Training
- Our guided training will prepare your team to be ready to starting testing with SHOEBOX
- Options include:
- On-demand video tutorials available 24/7
- Training session for groups of 15 participants tailored to your needs
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Technical Support
- Available 11 hours a day, 5 days a week
- All your product questions answered by phone, email, or web support
- Visit this Technical Support page for more information
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Dedicated Resource
- An assigned representative to oversee your onboarding process
- Tiered monthly services available to assist you with running your program
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Data Import
- We’ll clean and prepare your historical data in preparation for importing into the SHOEBOX portal
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Mobile Device Management
- We remotely manage your testing devices for you
- We’ll make sure you are always running the most up-to-date operating systems and testing software
- Options available to customize your device management
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Deployment & Logistical Support
- You name it, we can do it
- Multi-site deliveries, on-demand shipping, logistics, tracking, and calibration management
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Usage Monitoring
- To be sure you continue to realize good value from your SHOEBOX investment, we can monitor and report on all monthly activity regardless of the number of devices you have
Our Service Packages
| Service Items | Pilot | Silver | Gold |
|---|---|---|---|
| Number of testing sites | 1-2 | 3-15 | 15+ |
| Service hours / month | 4 hrs | 4-12 hrs | 15-40 hrs |
| Full system setup and validation | ✓ | ✓ | |
| Site deployment (phased in) guidance | ✓ | ||
| Unlimited access to SHOEBOX U | ✓ | ✓ | ✓ |
| Standard training (single user) | ✓ | ✓ | |
| Tailored Training (multiple users) | ✓ | ||
| Dedicated service rep (onboarding only) | ✓ | ✓ | |
| Access to first available service rep (post-deployment) | ✓ | ✓ | |
| Dedicated service rep (onboarding and post-deployment) | ✓ | ||
| Monthly check-in meetings (with activity reports) | ✓ | ||
| Quarterly check-in meetings | ✓ | ||
| Annual business review | ✓ | ||
| Historical data import | ✓ | ✓ | ✓ |
| Advanced recalibration service | ✓ | ✓ | |
| Mobile device management (basic configuration) | ✓ | ✓ | |
| Mobile device management (custom configuration) | ✓ |